Patient Rights and Responsibilities
Approved by the Ethics Committee on 2017.05.03
- Equality: All patients in this hospital are treated equally and will not be discriminated or given different level of care based on the patients' race, age, beliefs, and religion. All patients will receive equal and fair medical care that meets the patients' medical needs.
- Professionalism and security: You have the right to know the name, title, and service scope of your health care provider. Every staff in this hospital is required to wear ID badge. You have the right to refuse any care provided by a person not wearing ID badge.
- Right to know: You have the right to know your medical condition, causes of disease, diagnosis, treatment plan and prognosis. You have the right to know the reason, success rate, possible complications and risks of the surgery you are about to receive. You have the right to request for information of medication effects, side-effects, and usage. You have the right to receive health education and home self-care instruction. Physicians and any other health provider at this hospital should explain to the patient and his/her family members about the medical condition, information of lab test or other exam, treatment plan and prognosis. If you do not understand about the information or care provided by the physician or any other health provider of the hospital, you have the right to ask for clarification or further explanation.
- Right to grant consent: If you need to receive surgery, anesthesia, blood transfusion, or any other invasive exam or treatment, or participate in clinical research or clinical trial, you have the right to sign an informed consent as the law required. The hospital will ask the patient, family member, or a related person to sign a consent form based on the law requirement. Prior to signing the consent form, the physician will explain the method and reason for surgery, reason, success rate, alternatives, and possible complications or risks of the surgery. The hospital will only perform the treatment, exam, or clinical research or trial after obtaining the consent of the patient or the patient’s spouse, family member, or related person. However, according to the law, emergency surgery or treatment may be performed without patient’s prior consent in order to save the patient’s life.
- Right to choose or refuse: After receiving information and understanding the associated benefits and risks of the exam or treatment, you have the right to accept or refuse the exam, treatment, surgery, or clinical research or trial recommended by the physician. You have the right to seek 2nd opinion or withdraw your consent under safe and feasible condition. You also have the right to refuse or ask for termination of the treatment process.
- Right to apply for copies of your medical information: The patient himself/herself, or his/her legal guardian or person with power of attorney, or other person being authorized by the patient, has the right to apply for the patient’s medical information including medical certificate, copies of exam report, birth certificate, copies of medical imaging, or medical summary record.
- Privacy: The hospital respects and protects patient’s privacy. The patient will receive respect, understanding, and protection of privacy from the hospital staff during the treatment process. To comply with the law, the hospital has the responsibility to secure and guard the privacy of the patient’s medical condition and health information during the health care process. If you wish to refuse disclosure of your admission status to the public, please notify the hospital staff. The hospital will explain appropriate medical condition to your family members if being requested. If you refuse to disclose such information to certain family member, you should inform the hospital staff or your physician in advance at the nursing station via written notification. The hospital will respect your decision under the norms of the ethics and law. If your medical information was used or disclosed for research purpose, such utilization must be approved by the "Medical Ethics Committee" of the hospital so that your safety and privacy are protected.
- Hospice care: You have the right to make clear statement of your medical care autonomy. The hospital provides written "Advance Directives and Living Wills to Hospice Care", "Do Not Resuscitate Consent", "Power of Attorney for Healthcare Decisions Form", and "Withdraw of Advance Directives and Living Wills to Hospice". The physician will respect and follow the end-of-life patient’s wish for not receiving aggressive treatment or resuscitation, and will only performs palliative and supportive care to reduce pain and suffering of the patient.
- Organ donation: The patient has the right to make clear statement of his/her wish to be an organ donation. The hospital provides written "Organ Donation Consent Form" as a reference for you will to donate your organ, which also allows your family member to fully understand your wish for organ donation.
- Right to be free from pain: You are encouraged to express your pain sensation. Being free from pain is every patient’s right. The patient has the right to be pain-free and maintain dignity of life. Please express your pain problem to the hospital staff. We will try our best to control your pain and maintain the best quality of life during your illness.
- Right to complain: If you have any complaints or suggestions about the service provided by the hospital, you can file a complaint or suggestion via the following methods:
(1) Customer Service Center Hotline: 02-27718151ext2892
(2) Email: email@example.com
- In order to receive the most appropriate medical care, please actively provide your hospital physician and other health provide information your medical condition, past history, and medication/allergy history.
- Before you make your decision, please understand the possible risks or consequences of receiving or refusing treatment. You are obligated to sign relevant informed consent forms and be responsible for your own decision. Before signing any forms, please read it carefully and make sure that you have completely understood the content. If you have any doubts, please ask for clarification from your physician or nurse.
- To maintain your health, please actively participate and comply with your treatment and discharge care plans. Before and during receiving medication, please make sure that the physician or nurse has verified your identification.
- Please confirm that the name and amount of your medication are consistent with the label on your medication bag, and make sure that you have understood the correct way to take your medication. Please comply with the care plan given by hospital staff. If you can’t accept it, please let the hospital staff know about the reason so that they can arrange other possible treatment plans.
- If you do not understand your medical plan or health care instruction, please notify your health care provider immediately. Please notify the hospital immediately if you have any doubts or suggestions during your medical care process.
- You are obligated to follow the government or hospital regulations, and cannot ask the hospital staff to provide untruthful information or medical certificate. The use of a false ID or health insurance IC card is strictly prohibited and will be subject to legal liability.
- During hospitalization, please do not take any medication which is not provided by the hospital. If you are taking any, please notify the hospital staff. To ensure your rights and health, please notify the hospital staff if you find any solicitation of medical supplies or any other items.
- Please pay your bill promptly.