Taiwan Adventist Hospital
Welcomes International Patients
International Healthcare Services – Business Development

Taiwan Adventist Hospital (TAH), established in 1955, is one of over 700 healthcare institutions operated by the Seventh-Day Adventist Church in a worldwide mission system.  The Hospital is committed to the delivery of a high quality, patient-centered service in a safe, equitable and efficient manner.

Through years of experience in international medical services, the Hospital integrated its existing resources and established the International Healthcare Center in 2008 to welcoming patients and their families from all around the world, while providing professional patient-oriented healthcare services and a satisfactory stay.  As we deeply understand the anxiety and helplessness travelers experience while having medical needs away from your own country.

For many people, visiting a hospital for a test, procedure, or an overnight stay, is an unfamiliar process.  We deeply understand the anxiety and helplessness travelers experience while having medical needs away from your own country.

At Taiwan Adventist Hospital, we will do our very best to make you, and your family and friends, as comfortable as possible.  We make every effort to exceed your expectations and to keep you and your loved ones informed, and involved in your care.  At Taiwan Adventist Hospital, we are committed to healing humanity – one patient at a time.  We are there to provide you with the absolute best in health care, with concern and compassion, for you and your family.

We provide you with a pleasant and anxiety-free hospital visit, no language barrier for medical consultation, and efficient and professional clinical services.  Here you can find efficient multi-lingual service and world-class medical teams to provide you all necessary examinations and treatments regarding your healthcare requests.

We also seek to make your stay as comfortable as possible through an array of amenities and personal services.  Our physicians, staff and volunteers are dedicated to helping you and your family in every aspect of your experience at Taiwan Adventist Hospital.  We are committed to helping you stay involved, informed, and comforted throughout your time spent with us.  In every way, we are here to help you.  Please let us know how we can assist you.

As we enter a new era of international healthcare, we look forward to welcoming patients and their families from all around the world, while providing professional patient-oriented healthcare services and a satisfactory stay.

You are the center of everything we do.  We want to make sure every aspect of your care is outstanding – the best it can be.  We are always happy to help.

Reasons for Choosing Taiwan Adventist Hospital

1. A 4 time Joint Commission International (JCI) accredited hospital and MAGNET recognized medical organization.
2. Part of the Adventist Health System with headquarters in the United States.
3. Strong network with Adventist Health System facilities within the Asia Pacific region for continuum of care.
4. Multi-discipline involvement of minimally-invasive surgery – General Surgery, Gynecology, Urology, Orthopedic Surgery, etc.
5. Insurance facilitation – most major international insurances accepted.
6. Physicians are employees of the hospital.
7. No language barrier – English and Japanese are spoken in the Hospital.
8. One-Stop customized service.
9. Affordable cost.

Medical Advantages for Taipei, Taiwan

1. Convenient location – the capital city of Taipei is no more than a 4-hour flight from other Asia and Pacific island countries.
2. Friendly people – most local citizens can converse in simple English.
3. Internationally competitive and affordable prices.
4. High-quality services that meet international standards.
5. State-of-the-art medical equipment.
6. World-class professional medical team.
7. Friendly and comprehensive all-in-one services.
8. A complete and integrated transportation infrastructure – MRT, high-speed rail, Ubike, railways, airports and other forms of transportation that make metropolitan life in Taipei very convenient.
9. Nationals of at least 48 countries are eligible for the visa exemption program, with a duration of stay of up to 90 days.  (For details please visit Bureau of Consular Affairs, Ministry of Foreign Affairs, Republic of China (Taiwan) website)

Signature Services

1. Accommodation and Transportation (including ambulance and air ambulance) Arrangement
2. Appointment scheduling, including consultations, checkups and medical referrals.
3. Comprehensive Outpatient and Inpatient Services
4. Direct Payment (Direct Billing) Service
5. Identification of a physician to meet each patient’s unique needs.
6. Insurance Facilitation – assisting on coordination and communications with patient’s insurance company.
7. Liaison with Employers, Insurance Companies, Embassies, Consulates, Trade & Tourism Offices
8. Medical Referrals
9. Multilingual Environment – Services Provided in Chinese, English and Japanese
10. One-Stop Service – from planning until discharge
11. Telemedicine and Second Opinion
12. 24/7 ER Service
13. And more....

The Skill to Heal, the Spirit to Care

Efficient Multilingual Service and World Class Medical Teams

As a medical provider for over 65 years, Taiwan Adventist Hospital understands the different healthcare needs for expatriates and first-time visitors.

Due to the ever-increasing number of patients seeking medical care away from their home countries, it is essential for us to undergo rigorous screening to ensure we meet international standards for healthcare and to carry those results to ever-higher levels.

TAH serves over 10,000 international patients annually.  TAH not only serves English-speaking patients, but also has the largest number of Japanese patients daily among hospitals in the Taipei region.

1. Aesthetic & Hair Restoration Center
2. Air Ambulance Service
3. Aromatherapy Consultation
4. Breast Center
5. Cardiovascular Surgery
6. Child Attention Facilitation Center
7. Child Rehabilitation
8. Dental Care
9. Emergency Medicine
10. Hemodialysis Center
11. NEWSTART Lifestyle Program & Exercise Center
12. Ophthalmology Surgery
13. Orthopedic Surgery
14. Physical Examination Center
15. Psychiatric Care
16. Reproductive Medicine and Infertility Treatment
17. Second Opinion Services
18. Telemedicine
19. Urology Treatment Center
20. Weight Management Center

To find out more about out standard packages, please make an inquiry to our International Healthcare Services at tahihc@tahsda.org.tw or tahihc@gmail.com

Direct Payment (Direct Billing) Service for Privately Insured Patients - a Benefit & Value-Added Service to Our Patients

Hospital visits have become one of the stress burdens for people nowadays.  Wasting precious time on queuing up in line, figuring out complicated procedures and, dealing with a language barrier – these difficulities can easily wear people out, and become even more of a burden when you are not feeling well.

As a medical provider, we understand very well how weary and complicated it can be to collect numerous medical papers and fill out claim forms in order to be reimbursed from your insurance company after a hospital visit.

Direct billing is an arrangement between a medical provider and insurance company, where the medical provider sends the receipt for services directly to the patient's insurance company.  It eliminates the financial burden and allows plan members to seek the help and care they need when they need it.

Taiwan Adventist Hospital has joined the provider network with over 40 international leading insurance companies providing the eligible insured the most convenient and efficient direct billing service.  The eligible insured typically end up paying for the portion of the service not covered by their insurance plan.  This saves them valuable time and upfront costs as they do not have to submit claims and wait for payments to arrive.

If you are a member of our contracted partners, please notify us and/or your insurance company when scheduling an appointment in order that we can make necessary coverage verification and preparation before your arrival.

How Does Direct Payment Services Process

It’s very important that you approach your outpatient visit/admission to hospital well-informed of the financial consequence.  It is also important for you to familiarize yourself with the terms of your insurance coverage.  It will help you understand the hospital billing procedure and charges.

Please read the following information and contact us if you have any questions about direct payment or participating insurance companies.

1. Prior to outpatient appointment/admission, you should confirm with your insurance carrier the following:
   1. Am I able to use my insurance/police for Direct Billing service at Taiwan Adventist Hospital?
   2. Does my policy cover me for this procedure?
   3. Do I have an "excess" payment on my insurance policy?
   4. Are there any co-payments required?
   5. Does my policy exclude any treatments, for example Lasik correction, hearing aids, dental treatment, rehabilitation, or infertility?
   6. Are any prosthetic or disposable items used in the surgery not covered by my insurance?
2. The process of an outpatient visit/elective surgery/procedure under direct billing arrangement as following:
   1. Prior to your appointment/admission/procedure, please contact your insurance company for a Letter of Guarantee (LOG), Guarantee of Payment (GOP) or L Letter of Authorization (LOA) to be issued.
   2. Please bring along the following documents when coming for the scheduled admission/appointment/procedure:
      ❶ LOG / GOP / LOA
      ❷ Membership Card
      ❸ Medical Claim Form (if any).
   3. During the hospitalization, you will be required to: 
      ❶ Fill up the relevant portions and endorse on the Billing Statement & Medical Claim Form.
      ❷ Endorse on the Consent to Pay for Non-Covered Services for the payment of deductibles, non-coverage items (ex. laundry, telephone bills, etc) and co-payments.
   4. In case of emergency, or if you do not have a LOG or GOP upon appointment/ admission, Taiwan Adventist Hospital will assist in contacting your insurance company.  If we do not receive the necessary documents or confirmation by the time of discharge, you will be required to settle the payments, then file the claim on your own.
   5. As a service to our customers, we will inform your insurance carrier based on the information you provide at the time of registration.  It is very important for you to provide all related information such as policy number, group number and contactinformation for your insurance company.
   6. If your insurance company does not yet have a direct billing arrangement with Taiwan Adventist Hospital, the extension of direct billing arrangement will not beprovided.  You may be required to make payments upon discharge, then
      submit the claim on your own.

Up-front Payment

Our hospital's practice is to collect all known fees when you discharge, including deductibles, co-payments and co-insurance.  We base these fees on estimated charges for the service you are receiving. Your final bill may be higher or lower than the estimates we use at registration, once we confirm the actual services provided during your visit.

1. Why am I getting a bill now, when services were provided so long ago?
   Taiwan Adventist Hospital will process and send a bill to a patient after payment is received from the insurance carrier and it is confirmed that the balance is owed by the patient.  The length of this process depends on how long it takes to receive a response from your insurance carrier.
   
2. Why did I receive a bill if I have insurance coverage?
   You will receive a patient responsibility statement after your insurance processes our bill.  The amount you are billed for is based on what your insurance communicates to us on an explanation of benefits (EOB).  The EOB details how your insurance processed our bill and calculated your responsibility based on your individual insurance plan.  If you believe your responsibility is not correct, please contact your insurer directly.

Billing Rights and Obligations

Not all medical costs are covered by insurance. At Taiwan Adventist Hospital, we are committed to providing high quality, personalized health care services to all of our patients, and we make every effort to see that you are billed correctly.  Your final bill will reflect the actual cost of care minus any insurance payment received and/or payment made at the time of your visit.  All charges not covered by your insurance are your responsibility.

It is important to remember that health insurance coverage varies and some services may not be covered. Co-payments, co-insurance, deductibles and non-covered services will be your responsibility according to your health insurance coverage.

Patient Responsibility for Non-Covered Services

1. Taiwan Adventist Hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. You must pay the full amount or any outstanding balance if your insurer does not cover the cost of treatment.
2. In some cases, your insurance may not cover certain services or may have coverage limit in place. Limited coverage on routine, preventive healthcare is common among insurance plans.
3. For this reason, we may request payment for any known, non-covered services at the time of your visit; otherwise they will be billed to you at a later date.
4. It is very import to remember your policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill.  If you have questions or concerns about your insurance coverage, please contact your insurance company directly.

Our Insurance Alliances

Taiwan Adventist Hospital accepts most major insurance plans.  Prior to your initial visit, you should confirm that we participates with your personal insurance.  If we do not participate with you insurance plan, you will be responsible for payment of all charges at the time of your visit.  You will need to submit to your insurance plan for any reimbursement for which you may be eligible.

Over the years, the Hospital has been developing and instituting a comprehensive and effective quality and patient safety program.  This instrumental program is based on one goal – to provide and assure the highest quality, internationally accepted standards of care in a safe and compassionate manner.

As we enter a new era of international healthcare, we look forward to welcoming patients and their families from all around the world, while providing professional patient-oriented healthcare services and a satisfactory stay.

We emphasize wellness. Apart from physical health, we are also concerned about people's mental and spiritual health and healthy interpersonal relationships. Stress and material desires are the common afflictions of urban life.  TAH is concerned about people’s health in body and mind!  Our mission is to help people live a quality, meaningful, vibrant life.

Contact Us

For questions or assistance, or for those who are interested in our services, you can contact us via e-mail or fax at:
E-mail: tahihc@tahsda.org.tw or tahihc@gmail.com
Fax: 886-2-2721-0825
International HealthCare Services
Business Development

No request is too large for us to address or too small for you to mention!