Taiwan Adventist Hospital

Frequent Ask Questions


Making Appointment


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Service hours may vary depending on patient care units. Please check at any Information Desk, or call the Operator at TEL: 02-2771-8151.



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  1. If you are a new patient, please come 10 minutes before your appointment to allow for registration paper works and vital sign screening. Please make sure to bring your passport or Alien Resident Certificate (ARC) to set up account.
  2. If you have already jointed Taiwan’s National Health Insurance (NHI), please ensure to bring along your NHI card with you as well.
  3. If you are privately insured and wish to use Direct Billing Services, please bring your member ID card or policy documents with you.



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1. Outpatient Clinic

Please contact International Priority Care Center (IPCC) if you are not an Insured of Taiwan National Health Insurance (NHI) or you do not have an Alien Resident Certificate (ARC).

  1. Through Phone Call: where our staff can provide information and help you access physicians and medical services.
    1. TEL: 02-2771-8151 Ext: 2851
    2. Service Hours:
      • Monday to Friday 08:00~12:00 and 13:00~17:00
      • Sunday 08:00~12:00
      • Closed on Saturday and holidays
    3. On-the-spot appointment scheduling is not accepted.
  2. On-Line Registration: https://www.tahsda.org.tw/Register_en/add_dept.php
    1. For first time visit, you are requested to enter your passport or ARC number then select a doctor and appointment date when scheduling on line.
    2. A reference number will be generated once you submit the date. Please write down the reference number and provide it to our registeration counter in the main lobby at counter No.# 1 or 2 to set up account before going to the doctor.
    3. Please also bring your passport or ARC for account set-up. If you have already jointed Taiwan's NHI, please ensure to bring along your NHI card with you as well.
    4. Service Hours for On-the-Spot Appointment Scheduling:
      • Morning Clinic ends at 7:30am
      • Afternoon Clinic ends at 11:00am
      • Evening Clinic ends at 16pm
  3. Over the Counter
    • Morning Clinic: 08:30am~11:00am
    • Afternoon Clinic: 13:30am~16:00am
    • Evening Clinic: 17:30am~20:00am
  4. Self-Registration Kiosk
    1. This service is for returning patients only as you must already have been an assigned chart number.
    2. Location: 1st and 2nd Floors of the Medical Building
    3. Service Hours:
      • Morning Clinic ends at 7:30am~11:00am - also available for On-the-Spot Appointment Scheduling.
      • Afternoon Clinic ends at 12:30pm~16:00pm - also available for On-the-Spot Appointment Scheduling.
      • Evening Clinic ends at 16:30pm~20:00pm - also available for On-the-Spot Appointment Scheduling.


2. Emergency Room

  1. Service Hours: 24/7.
  2. No appointment scheuling is required.
  3. Our ER carries out a quick and effective triage, and emergent assessment for every patient who comes through our doors.
  4. When you arrive, you will be seen by a triage nurse who will evaluate your condition and place you in a priority queue based on the severity of your symptoms. Depending on your condition, you may be sent to the ER to be seen by an emergency physician or asked to wait until an exam is available. This order may change as new patients with more severe symptoms arrive at the emergency room. If your condition changes while you wait, please let the nurse knows.
  • TEL: 02-2771-8151 Ext: 2757
  • FAX: 02-2741-8359

3. Department of Dentistry

  1. For Reservation, please contact:
  2. To avoid full booking, an early reservation is highly suggested.
  3. Service Hours:
    Service Hours SUN MON TUE WED THU FRI SAT
    Morning    08:00am ~ 12:00pm X X X X X X  
    Afternoon   13:00pm ~ 17:00pm   X X X X X  
    Evening    18:00pm ~ 21:00pm   X X X    

4. Admission Services


5. Physical Examination Center (PEC)

  • Remark: To avoid full booking, an early reservation is highly suggested.   

6. International Priority Care Center (IPCC)

  • All the services offered through IPCC at Taiwan Adventist Hospital are self-paid.  If you join National Health Insurance (NHI) and wish to use the insurance plans, please register online or call our Outpatient Clinic at 886-2-2771-8151 Ext: 2851 to schedule appointment.

7. Hemodialysis Center

  1. Q I am a dialysis patient and I will be visiting Taipei soon. I will need dialysis treatments while I am in Taipei. What documents do you need to see in order to qualify for a dialysis treatment?
    A We will need the reports of your dialysis summary, which must include HIV data, Anti-HCV & HBsAG-EIA. Please have your treating physician fill out and sign the Hemodilysis Summary and send to us. To ensure the receipt of the medical documents, please send the documents via e-mail to tahihc@tahsda.org.tw or tahihc@gmail.com
  2. Q What is the cost of a dialysis treatment?
    A Due to deferent condition, we suggest you contact to us first, we will provide you the estimated charges for the dialysis treatment and email to you. 
    Kindly note that the fee must be paid by cash in New Taiwan Dollar, no credit card is accepted.
  3. Q Do you have specific times during the day when you give dialysis treatments?
    A We offer services Monday to Saturday. No services on Sunday. There are 3 shifts for dialysis treatment in our hospital, each shift is good for a four-hour dialysis session. They are:
    • Morning Shift: 7:10am ~ 12:00pm
    • Afternoon Shift: 12:00pm ~ 17:00pm
    • Evening Shift: 17:00pm ~ 22:30pm
  4. Q How can I get dialysis treatment arranged?
    A Please note down your prefer date and time for the appointment on the documents you are going to provide us. Our personnel will schedule the time upon your request. In case the time you prefer is not available, we will definitely contact you to schedule for another time.
    The Hemodialysis Center is located on the 10th floor of our hospital.  Kindly be informed that we do not supply snacks, meals or beverage during the session.  You are advised to take your snacks or meals before coming for the treatment.

8. Aesthetic Center




Payment Methods


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Yes. Excepts Diners Club, we accept major credit cards (VISA, MasterCard, American Express) and cash (New Taiwan Dollars only).



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Yes, our hospital has joined the provider network with over 40 international leading insurance companies providing efficient direct billing service. If you are a member of our contracted insurance companies, please notify us and/or your insurance company when scheduling an appointment in order that we can make necessary coverage verification and preparation before your arrival.




Questions Regarding Taiwan National Health Insurance (NHI)


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Yes, we do accept NHI. The NHI doesn't cover for annual health checks. However, NHI does provide free check-up for very basic urine and blood tests once every 3 years for insured age is between 40-64 and once every year for those over age 65.

There's also copayment and sometimes there will be self-pay items. However, as patients' conditions vary, the estimated cost is simply for reference. The exact charges can't be confirmed until the final bill is generated until you pay at our cashier.



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You can get allergy test (or blood test) done in our hospital. However, a doctor appointment is still needed as you would have to obtain the laboratory order for the test from the doctor. The result will take about 5-7 working days to come out. The NHI should cover as long as the test is considered medical necessity.



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  1. To avoid running out of medicine, please be sure that you take your prescription to the clinic or hospital where you were originally diagnosed or a NHI-contracted pharmacy within 10 days of when your medication will run out to refill your prescription. You can have the prescription refilled further in advance before long holidays, such as the Chinese New Year holiday.
  2. If there is no a NHI-contracted pharmacy in your neighborhood or you cannot get back to the original health care institution that issued the prescription, you can have the prescription filled at other NHI-contracted hospitals or a community health center.
  3. If you plan to go abroad for over 2 months, work on a fishing vessel or international cruise vessel, or are a patient of a rare disease, present the related documents of proof or release in order to fill the total prescription amount for the chronic illness prescription. Total medication prescribed is limited to 90 days each time.
  4. If you suffer any discomfort while taking any of the prescribed medicines, you should quickly return to the clinic or hospital that treated you originally with your prescription and discuss the situation with your physician. You must remember to inform the doctor of the medications prescribed so that he or she will not unwittingly prescribe the same medications and threaten your safety.
  5. If you have lost your prescription refill slip, please return to the clinic or hospital that originally treated you for a new checkup. If you pick up the same prescription again after claiming medication, you will have to pay for it out of your own pocket.(Please refer to the site of the National Health Insurance Administration.)


Other


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Our Medical Record Room can help you obtain a copy of your medical records. There are fees for medical record requests; costs are based on number of pages.

  1. For inquiry, please contact TEL: (02) 2771-8151 Ext: 2853.
  2. Service Hours:
    Monday to Friday 8:30am ~ 17:00pm
    Sunday 8:30am ~ 12:00pm



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If you lose a personal item during your hospital visit/stay, contact your nurse or call the Customer Service Department at TEL: 02-2771-8151 Ext: 2892