Admission Services

Preparing for Your Stay

We have policies and procedures in place to help you and your family work with our doctors, nurses and staff to get the most from your hospital stay. Please take a few minutes to review these guidelines with your loved ones.

What to Bring to Hospital

Documents required for admission:
1. Identification card, Alien Resident Certificate (ARC) or passport
2. Taiwan National Health Insurance (NHI) Card – if you are the insured of Taiwan NHI. The Hospital will keep the NHI card during your admission and return it to you when discharge.
3. Admission requisition issued by the physician.
4. Certificate/documents for special groups (such as Taipei City Children’s
  Medical Subsidy Certificate, Tuberculosis (TB) Handbook, labor insurance occupational disease hospitalization application form, Disability Card, etc.
5. In the event you do not have your NHI card and the above-mentioned certificate/documents for special groups with you when admission, your mode of paying in our payment system will classify as self-paid.
6. Privately international medical insured patients wish to use Direct Billing Service (or Direct Payment).
You are encouraged to bring only essential items to the hospital. Your usual medications, or a list of your usual medications (to assist the Hospital in identifying your current state of health). On admission to hospital, you’ll be asked about the medications you are currently taking, and whether you have had any unexpected reactions or allergies to medications in the past. If so, these will be noted on your medication chart.
Toiletries (toothbrush, toothpaste, soap, deodorant, etc). However, if you are staying at a single ward, you will receive a complimentary toiletry pack containing two towels, slippers, a plastic cup, toothbrush, toothpaste, soap, and shampoo/shower gel. As for the VIP Ward on the 8^th Floor, English newspaper is provided every morning. You could also ask for shower cap, comb, cotton pads, and cotton swabs if needed.
We suggest you can bring a few changes of comfortable, casual clothes while at Taiwan Adventist Hospital. However, pajamas are upon request for free.
You should only need to bring sufficient cash for personal items such as newspapers or cafeteria purchases (unless you are required to pay medical fees).

What Not to Bring

DO NOT BRING large amount of money, valuable jewelry.
NO RESPONSIBILITY will be taken by the Taiwan Adventist Hospital for loss or damage to your personal property.

On Arrival

On the day of your admission, ensure you arrive to hospital at the time designated by our admissions staff. On arrival, please report at the following locations for admission service.

Admission Department: At Counter No. 10 in the lobby level of Medical Building.
Emergency Room (ER) Cashier: At the ER front desk – the service is only opened during non-office hours.

The receptionist will do admission after registration. Categories of rooms such as private rooms of different types and general ward beds are available at the Hospital with a different tariff. In case the category of room requested is not available, another category of room which is available will be allotted and later the patient will be shifted to the room of their choice as and when such category of room falls vacant.

When In Hospital

Store your contact lenses, eyeglasses, hearing aids and dentures in containers labeled with your name and place them in a drawer in your bedside table when not in use. Please don’t put them on your bed or food tray – they may be damaged or lost. The Hospital accepts no responsibility for replacement of personal belongings.
You are advised to keep your belongings like cell phone, watches, purses, credit cards, jewelry, cash, etc., with you at all times and not to leave them exposed on table, bed, etc. This will help avert loss and inconvenience to all.
Locker is provided in your room, please use them for keeping your personal belongings, or please give them to a relative or friend to take care of during your stay. The Hospital will not be responsible in the event of any loss.
As a patient, you require rest and we do our best to provide you with a quiet, peaceful and tranquil environment. In order to achieve this we need your cooperation. Please discourage visitors especially children to the extent possible.

Calling Your Nurse

A state-of-the art bed with a nurse call bell system is provided for optimal safety and comfortable. If you need helps, you may use your call bell by pushing the red button on your remote control or call the nurse direct on their phone with the number they provide you.
Your call bell/remote control and phone should be within your reach at all times.
Please remind your caregiver to place this where you can reach it.

Temporary Absence Request during Inpatient Period

Certain patients may require a brief off absence temporarily during their admission without being discharged, a Patient Absence Request Form must be completed by the patient (or personal representative) then agreed and signed by the attending physician.
This form will be filed in the patient’s medical record, which must specify:
1. The length of time the patient is authorized to be absent from the hospital,
2. The reason for the absence, and
3. Emergency contact information
4. Consent to release Taiwan Adventist Hospital and the attending physician of any liability or medical claims resulting from the decision to apply for the temporarily absence.
Patient may be granted a temporarily absence up to maximum 4 hours, which is discouraged between 22:00pm and 8:00am.
Each patient should notify our nursing staff at nursing station before leaving and after returning their ward.

Electrical Appliance

You are allowed to charge your phone, iPad, or laptop in the ward but no extension cords or other electrical products unless they were necessary. In this case, please let the staff know so they could help you apply for assessment.

Ward Amenities

Your room is a place where you can expect to receive the best care and feel comfortable. Please ask any staff member for assistance with any questions you may have. They will be happy to help you. Our goal is for you to rest.
Do not keep the windows of the wards open as it affects the air-conditioning in the area. If you are being disturbed due to noise or need to adjust your room temperature, contact your care nurse.
All rooms have an en-suite bathroom.
Please do not remove any items, except for toiletries, from the wards.

In-Room Amenities

5F OBGYN Ward

6F Pediatric Ward

7F Surgical Ward

8F General Ward

9F Internal Medicine Ward

single

Semi-Private

single

Semi-Private

Hello Kitty

single

Semi-Private

single

VIP

single

Semi-Private

Refrigerator

Flat screen TVs

Emergency Assistance Alarm

Vacuum Flask

Free Internet Access in Public Areas

Free Internet Access in Room

Phone

Electric Water Boiler

Sofa & Table

Bedside Table

Washlet Toilet

Digital In-Room Safe

Hairdryer

Locker

Warm Air Dryer

Toiletry Kit

Public Amenities: Steamer, Water Dispenser, Water & Dryer.

Items listed above are subject to change without notice.

Patient Meals

A good diet that provides adequate nutrition is a vital element in the Adventist Total Health concept. The Hospital’s Catering offers diverse assortment of vegetarian meals served during the following times.
Approximate Meal Delivery Times:
- Breakfast: 7:20am-7:50am
- Lunch: 11:20am-13:50pm
- Dinner: 17:10pm-17:40pm
In case you require food for your attendant/visit, please inform the nursing staff of your ward well in advance. Please note that meals for your attendant/visitor will be billed to your account. Alternatively, visitors can visit our staff cafeteria located on B1.
Families are welcome to provide meals for the patient but please be aware that a balanced health diet contributes to your recovery and is strongly encouraged.
Special diets can be catered for – please ask staff.
As per Article 51 of the National Health Insurance Act 1. that, food, other than provided through nasogastric tube feeding, charges for meals is patients’ responsible.
Please consume your meals within 30 min of delivery, and return the food trays to the trolley after meals. For hygiene reasons, please do not leave food trays in other places.
If your meal is not served during the time specified above, or if the order is incorrect, please contact the nursing staff for replacement.
Meal preparation room: Cooking or reheating of food in ward or bathroom is strictly forbidden. Each level of the ward area has a meal preparation room (only used for reheating food).

Telephone

Telephones are provided in all patient rooms. Your loved ones can call you by dialing our hospital main number then dial the extension number of your room.

The main number for the Hospital is (02)2771-8151.
- For example, you are in room 555-1, the extension number of your room is 5551.
- To dial out, press “0,” wait for a long dial tone, and then enter the number you wish to call.
- To place a local call, dial 0 + the local number.
- To make a long-distance call, dial 99.
Calls within the hospital are free.
Local calls, local long-distance or international calls (including local cell phone and overseas phone calls) must be made collect and billed to your inpatient invoice.
Public telephones are available inside the Medical Building on every floor.
Incoming calls are discouraged between 22:00pm and 5:00am.
Charges will depend on the length of the phone call.

Laundry

Coin-operated self-service laundry is equipped on 6^th, 7^th and 9^th floors of ward area in the Medical Building.
NT$ 30 per wash and dry.
Laundry supplies vending machine is not available; you have to bring your own.
A quiet environment is a healing environment. Please do not use the laundry between 22:00pm to 8:00am.

Smoking and Alcohol

Smoking and use of alcoholic beverages are strictly prohibited in the Hospital premises.
Smoking or the use of any tobacco products (including e-cigarettes) is not permitted anywhere inside the hospital or outside the hospital buildings.
The campus will be patrolled by security and volunteer workers to ensure compliance to the regulations.
An NT$10,000 fine for violation of the smoking prohibition in the Hospital will be issued for infractions.
This is a non-smoking room. If smoking occurs during your stay, an NT$10,000 fine will be billed to your account.
Quitting smoking will help you live a longer, healthier life by reducing your risk of heart attack, lung diseases, and lung and other cancers.
Taiwan Adventist Hospital is offering support for employees, patients and visitors interested in quitting, through access to smoking cessation programs. We also offer access to clinical trials. We have resources to help people quit tobacco. Ask your nurse or doctor for more information.
If you noticed individuals smoking in the hospital, please inform nursing staff immediately.

Stop Smoking Today

Hospital Amenities

The Hospital offers several amenities, such as bakery, beverages, restaurant and health care supply store throughout our hospital for your convenience.

Spiritual Care

Chaplain services are available to support your spiritual and emotional needs, regardless of your faith traditions. Ask your nurse for assistance.

Manna Adventist Taste of Nature Restaurant

Juice Bar and Bakery

NEWSTART Life Style Program

NEWSTART Exercise Center

Automatic Teller Machine (ATM)

ATM are available inside the Hospital. Locations:

Yuanta Commercial Bank (Yuanta) and Chang Hwa Bank (CHB) ATMs are located in the main hospital lobby near the cashier.
A Land Bank of Taiwan ATM is located near the Emergency Room on the lobby level.

Mask Vending Machine

Vending machine offering masks is located at the main entrance on the 1^st floor near the hospital main entrance. They are available 24 hours a day, seven days a week.

Wellcare Health Care Supply

This health care supply store offers medical material, nutrition and healthcare supplies, beauty & restoration supplies, non-prescription drugs, general food, etc.
Location: Lobby level of the Hospital, Medical Building
Hours of operation:
- Monday through Friday 8:30am-21:00pm
- Sunday 8:30am-12:00 Noon
- Closed on Saturday and Holidays
Call EXT: 2944 inside the hospital, or (02) 2771-7297

Parking

Parking for patients and visitors is available 24/7 for a fee. The entrance to the parking facility is on Dun Hua South Road. Patients and visitors are cautioned not to park in reserved areas or certain designated area. Please ensure to lock your car.

Preparing to Go Home

When You Leave

Once you have recovered from the treatment phase of your surgery or illness, your treating doctor will decide when it is advisable for you to leave the hospital. In most cases, he/she will be able to discuss with you a day in advance.

Before your discharge the ward nurse and/or the care coordinator will inform you when to make appointments for follow up, order any medications you are to take home and make any other arrangements necessary for your after care.

On the day of your discharge, it is expected that you will vacate your bed before 12:00 noon. If you are organizing to be picked up, please arrange to fit this timeframe. If your transport is delayed, you may be asked to wait in the lounge area of the ward until you are picked up.

Before you leave please ensure you have all your personal items (including those that have been left in the safe), all medications, your follow up instructions.

Documents You’ll Receive for Discharge Process

❶ Discharge Notice
❷ Discharge Orders for Prescriptions on Home Medication
❸ Scheduling Information on follow-up Appointment
NHI Card
PS. ❶ , ❷ & ❸ are for Admission Department to issue the billing statement.
Post-Discharge Instruction
Home Medication Instruction
Billing Statement
PS. No billing statement will be provided to direct billing cases that are covered 100% by their policy.
Patient Referral Form (Optional)

Request Copies of Documents and Medical Records

Certificate of Diagnosis
1. The document will be only issued upon request of the interested patient/relative. Additional fees will be applied accordingly.
2. Please advise our nursing staff how many copies you require before discharge.
3. Upon discharge, please present the certificate that was prepared and signed by the attending physician, and all discharge documents to the Discharge Counter at Counter No. 11 to affix hospital seals.
4. If you did not apply the Certificate of Diagnosis during your admission, it is require applying through scheduling an outpatient appointment with your attending physician after discharge. However, except the charge for certificate, additional fees such as registration fee, doctor fee will also be applied.
Certificate of Catastrophic Illness Diagnosis
1. If the patient is diagnosed by the physician as having a condition classified as a catastrophic illness by the Ministry of Health and Welfare, the physician will issue Certificate of Ctastrophic Illness Diagnosis for him/she to apply the Catastrophic Illness Card.
2. Take the certificate to the cashier to settle the payment, and have the certificate affixed with hospital seals.
3. Personnel of our Department Of Admission is authorized to submit the application on behalf of the patients. Alternatively, patients can apply in person at the counter of the Joint Service Center, Bureau of National Health Insurance, Taipei Branch, (Gongyuan Road).
Birth Certificate

Payment Services

We are pleased you have chosen us to care for you and we commit to enhance the value and quality of your care.

Cashier Services are available at the following locations:
1. Admission Department: At Registration Counter No.11 on the first floor in the main lobby.
2. Emergency Room (ER) Cashier: At the ER front desk – the service is only opened during non-office hours.
3. 8^th Floor VIP Ward Nursing Station: Limited for the resident patients of 8^th Floor only. Service hours please refer to the updated timetable of 8^th Floor VIP Ward Nursing Station.
Payment Methods:
1. For your convenience, we accept cash, debit cards and major credit cards (except Diners Club). If co-payment, coinsurances and/or deductibles are required by your insurance plan, they are due when services are rendered.
2. Self Pay Patients: Patients who have no insurance are asked to pay in full at the time of service.
3. Direct Payment
4. NO TIPS should be given to any staff in the Hospital.